Online Store Policy

Please feel free to call us at 866-287-5871 or 214-257-8851 between 9 A.M. - 6 P.M. CST with any questions on availability, expediting an order or placing an order.

Ordering

The simplest and secure way to place your order is through our online shopping cart using PayPal*. This option allows you to pay with MasterCard, Visa, Discover, AMEX, Debit cards, and your banking account. We also accept check and credit card orders through the mail. Please use the shopping cart system for mail in orders, and print out the final order to mail. Specify any unique ordering or shipping requests under "Special Instructions" in the Shopping Cart. Your order will be confirmed via email. Note: *You do not have to be a 'member' of PayPal to use their service; free membership gives you more options.

Dealers: If you prefer, you may still fax your order and be invoiced by mail, standard Net 30 terms. Fax your order to: 214-295-4875.

We will ship to virtually any address in the world, but shipments outside of the U.S. will require verbal verification of

• Your ship to address
• Telephone number
• Shipment method

Please make your check or postal money order (drawn on U.S. banks only) payable to Ezy-Mount® Products and enclose with the completed order form.

If you have a 'spam-guard' service active from Earthlink or an AOL block on your email, confirmation of your order and shipment information will bounce back to us and you will receive no correspondence regarding your order.

Drop Ship Orders (Dealers Only)

If you require a drop ship to your customer, please ensure the Ship To: portion of the order form is filled out correctly. Your order will be charged based on the "Ship To address information provided". Ezy-Mount Products will not be responsible for mis-routed shipments to incorrect addresses and/or any follow-up shipment that may be required. All additional shipping and handling charges will be charged as required back to your original order.

Sales Tax

Sales tax is charged on retail in-state orders as required by law.

Shipping & Handling

• All orders are shipped within 48 hours of receipt via USPS Priority confirmed mail
• If there is any delay in shipping, we will contact you as to your preferences
• Shipping charges listed below are for the United States only
• Additional postal charges of $6.50 will be applied to orders shipped to Canada and Mexico
• Additional postal charges of $10.40 will be applied to orders shipped to all other International locations
• If you require a special shipping method or rush delivery, please contact us directly

Standard Shipping Charges

Shipping and handling charges are based on shipped weight of your order. Oversized or large orders that increase weight and/or size of shipping container may have additional shipping cost. This additional charge may not be calculated until the order is being prepared.

We will notify you if there is an increase in the shipping charge prior to billing and shipping.

Returns Policy

1. Must be returned unused, and in good condition within 30 days of purchase. (If you have a special situation, please contact us.)
2. You must contact us before returning any merchandise for an RMA (returns merchandise authorization) number or your refund will not be processed.
3. Returns over $50 will incur a 10% restocking fee.
4. Please included a copy or your invoice with any return.
5. A refund check will be issued within three days of receipt of merchandise. Note: if you paid by check, your check must clear our bank before a refund will be issued.
6. Shipping charges are not refundable.
7. No returns on electrical items.
8. In event of customer order error, incorrect orders can be exchanged without paying the restocking fee. The customer is liable for any additional shipping and handling charge.
9. We are not responsible for packages lost during return shipping.
10. Prices subject to change without notice.
11. Mistakenly posted prices on the website does not obligate us to those incorrect prices.
12. International customers please note that Ezy-Mount Products will not be responsible for duties, tariffs, taxes or customs fees. All international fees and charges are the responsibility of the customer.
13. If you fail to pickup your shipment, abandon your order at the broker, or decline delivery of your order, you are still responsible for any brokerage fees, return shipping charges, and return brokerage fees, as applicable.  These fees and charges will not be waived.
14. Based on your location, some shipping charges and delivery times may vary. We will contact you of any changes.
15. We cannot accept COD orders.
16. See Warranty Information for additional info.

Please feel free to call us at 866-287-5871 or 214-257-8851 between 9 A.M. - 6 P.M. CST with any questions on availability, expediting an order or placing an order.